Dear CMSD82 Employee,
On March 23, 2018 SmartFindExpress performed an update which has led to some on-call employees receiving calls but being unable to connect to the system.
Included in the update is the following new feature as shared by SmartFindExpress:
- We have a new option that is not turned on for your district. The option will need the sub to only enter their pin, and there is a playback to verify what was entered. This new option has helped reduce many invalid entry phone issues for the subs.
- You will want to notify the subs that when the system calls they will just need to enter in their pin only. The system will play back the digits received and then they can confirm or re-enter.
SmartFindExpress believes that turning on this feature will resolve the issues of on-call employees being unable to connect.
- Effective April 6, 2018 after morning call-out we will activate this feature.
- Beginning the evening call-out on April 8 onward you will only need to enter your PIN and * to log in to SmartFindExpress
Should you experience any issues, please include as much information as possible (date, time, job number, nature of the issue) and email firstname.lastname@example.org.
If you have questions or you require immediate assistance, please contact Richard Anderson, Automated Dispatch Help Desk Clerk at 250-638-4439 or 1-855-635-4931, Local 4439 between the hours of 6:30 a.m. to 2:30 p.m.
Human Resources Officer